Orders are processed and shipped within 0-5 days of placement.
✈️ Free Shipping on orders over $79.00.
✈️ Standard Shipping: 6-18 business days according to different countries, the rates are from $5.90.
✈️ DHL Express Shipping: 3-5 business days, the rates are from $15.90.
The rate will vary depending on the destination and package weight. The shipping cost is calculated automatically on the checkout page.
Tracking information will be sent to you for each package shipped out. Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and link so you can follow your parcel's journey.
We will send your items in one package and declare a reasonable low value to get through the custom. Generally, it works well for our items. However, if you do get taxed in an unpredictable situation, we are unable to pay for the tax. These charges are the responsibility of the buyer. CreatoyStore is not liable to these additional charges once the package is shipped to you.
Due to the COVID-19, shipping time has affected by the current global situation. We will try our best to cooperate with the best logistics companies in the world to ensure that toys can be delivered to you ASAP!
Return & Refund Policy
CreatoyStore guarantees to refund any item purchased on our website if you are not satisfied by your purchase. All returns must be returned in acceptable condition and posted within 15 days of receiving your order.
You are responsible for return shipping fees. All merchandise must be unworn and in the same condition they were received. Products must be returned in the original box and/or packaging.We are not able to offer an exchange for items purchased. All returned items will be refunded once they have been received by our warehouse.
It can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse, depending on your location and which postal service you use.
Once we receive your return parcel, it will be processed within 3 business days (excluding weekends and public holidays) and we will email you to let you know this has been refunded. The funds will go back to your original payment method. It typically takes 5-10 working days (excluding weekends and public holidays), depending on your bank/card issuer.
Orders that are already in the process of being shipped cannot be cancelled. If you really don't want it, you can go through the return process.