CreatoyStore guarantees to refund any item purchased on our website if you are not satisfied by your purchase. All returns must be returned in acceptable condition and posted within 15 days of receiving your order.
You are responsible for return shipping fees. All merchandise must be unworn and in the same condition they were received. Products must be returned in the original box and/or packaging.We are not able to offer an exchange for items purchased. All returned items will be refunded once they have been received by our warehouse.
It can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse, depending on your location and which postal service you use.
Once we receive your return parcel, it will be processed within 3 business days (excluding weekends and public holidays) and we will email you to let you know this has been refunded. The funds will go back to your original payment method. It typically takes 5-10 working days (excluding weekends and public holidays), depending on your bank/card issuer.
Orders that are already in the process of being shipped cannot be cancelled. If you really don't want it, you can go through the return process.