ORDERS

Please, if your item comes in different options, carefully choose your correct options choice before clicking Add to Cart. You will then be directed to our Cart page where you can review your item(s) and proceed to nter Shipping Address to process your order.

No, accounts are totally optional. However, we suggest you register your member account so that you can get points and use them for later consumption.

Yes! You can choose as many items as you want, just click Add to Cart and go back to the product page you are interested in and click Add to Cart on that item as well before proceeding to Checkout or PayPal to finalize your order.

No, accounts are totally optional. However, we suggest you register your member account so that you can get points and use them for later consumption

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process.

If you are getting nervous about taking this big step into a e-commerce relationship with us it’s okay, commitment is scary. Email us and our customer service team will help you out with your cancellation. Orders that are already in the process of being shipped cannot be canceled. If you really don't want it, you can go through the return process.

PAYMENTS

We securely accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do apologize that personal checks, money orders, direct bank transfers, debit card payments, or cash on deliveries (C.O.D) are not accepted on our website.

Please confirm if you received an email confirmation via the email address you entered. If you see multiple pending charges on your bank statement they will drop off your account in a few business days depending on your bank’s institution. Please contact your bank if you have any further questions regarding the pending charges. Please be sure the billing address you are providing us is matching the exact billing address associated with your credit card and only click the submit button once to prevent multiple charges.

SHIPPING

Yes, we ship most countries of the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our warehouse. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

RETURN and REFUND

CreatoyStore guarantees to refund any item purchased on our website if you are not satisfied by your purchase. All returns must be returned in acceptable condition and posted within 15 days of receiving your order.
You are responsible for return shipping fees. All merchandise must be unworn and in the same condition they were received. Products must be returned in the original box and/or packaging.We are not able to offer an exchange for items purchased. All returned items will be refunded once they have been received by our warehouse.
It can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse, depending on your location and which postal service you use.

Once we receive your return parcel, it will be processed within 3 business days (excluding weekends and public holidays) and we will email you to let you know this has been refunded. The funds will go back to your original payment method. It typically takes 5-10 working days (excluding weekends and public holidays), depending on your bank/card issuer.
Orders that are already in the process of being shipped cannot be cancelled. If you really don't want it, you can go through the return process.

Other

You can contact us through our contact page! We will be happy to assist you.